Legal 'Stuff'  (T&Cs, Privacy, Website Content etc)

All info, advice, recommendations on this website (as well as on our social media, through emails and in person) is the opinion of Wholefood Hounds and represents our beliefs and how we choose to care for our own pets.  It should not be followed in place of veterinary advice, or, your own research as to what is suitable/safe/best for your own dog/s.  

It remains your responsibility to make sure your dog is fed a balanced diet, and, since there are as many beneficial foods and supplements as there are ailments and sensitivities/allergies in dogs it is for you and your vet to determine what, if any, other foods and supplements your pet requires.

On rare occasions it may be necessary to substitute/omit ingredients listed on a product's description.  We reserve the right to do this where necessary.  If you have any concerns, your dog has allergies or there is any other reason why this could cause a problem, it is your responsibility to make this known to us BEFORE purchase. 

All dogs are individuals and, whilst the food we make has had no adverse consequences for our own dogs, we cannot be held responsible for any adverse reactions that occur in your dog/s.  Please discontinue use and consult a vet immediately should an adverse reaction occur.  Further to this, please make sure you have read our feeding guidelines and introduced new food slowly to your pet to minimise the chance of any adverse reactions/upset tummies.

As stated on all our labels and every page of this website our food (whilst using human-grade ingredients and being made to the highest standards) is all sold on the condition it is fed as PET FOOD ONLY.  We do not make any products for human consumption.

Most of our meat is purchased off the bone and we try our best to remove any that are there (excluding tinned sardine/salmon bones). However, please check your dog's food just in case we have missed any, particularly with roast chicken or fish options.

Refunds/Returns...

All our food/products are made to order.  We also offer it to you at the best possible price we can, which does not allow for wastage/refunds/returns of orders. The plus side is you get a fresh product tailor-made to your specifications that avoids any of your dog's know allergens etc.  The downside is once you have paid for an order it is unlikely we will be able to offer a refund as we shop and cook to order and pride ourselves on getting orders to you in a short time frame.  This means we usually start (or purchase ingredients for) your order straight away. If it is possible to use your order for another customer we will happily provide a refund (less transaction fees and admin expenses), however, this is unlikely so we ask you to be sure the products is suitable etc etc BEFORE placing an order. We do not accept returns under any circumstances unless faulty under Australian Consumer Law.

Also, should your dog not like our food we cannot offer a refund, so, we suggest you visit us for a taster at markets/dog events or contact us to arrange a sample or small first order.

Should you no longer be available at the delivery time we have agreed, we will always try and find another time/date/place or (space permitting) freeze your order until you are available for delivery provided you have notified us at least three hours before your agreed time.

Keeping our customers (and their owners) happy is very important to us as a small business.  If you have any issues we will be only to happy to work with you to find a solution and of course, in the (unlikely) instance a product is in some way "faulty" we will abide by Australian Consumer Laws. 

Privacy....

By using our website and providing information when you contact or order from Wholefood Hounds it is assumed that you consent to giving us that information.  There are two types of info we collect, the first is the analytical data that doesn't specifically identify you and only use it to gather general info on website traffic and the like.

The other is the information we need to answer your questions and deliver your orders.  We never pass this on to other companies. We may send the occasional newsletter or questionnaire to you just to see how Wholefood Hounds can improve but your email and details won't be passed on to other mailing lists and if you want your details deleting after your order is complete we are happy to do this for you.

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Delivery...

For more details please see our delivery page. If you are outside the 'local delivery' area please message BEFORE placing an order to check if delivery is available to that location (or a nearby drop-off). Also, if you have a specific time you need your order delivered it's again best to message first to check availability. Please note that cakes are not available for delivery and there is also a minimum order for delivery.

We can control the quality of Wholefood Hounds products up to the point of delivery, after that you are responsible for how you store and feed them to your dog. You can find storage and feeding recommendations on this website and we would always recommend erring on the side of caution. Should you not be home for your delivery you can leave an Esky with ice blocks in a shady place, however, it is your responsibility to check that this is cool enough for the weather conditions and the length of time between delivery and you coming home.

For frozen treats/stock pops you MUST be home for delivery and they can only be delivered very locally. The condition of these products is only guaranteed in Kinross 6028, for other locations please use your own judgement as to the condition they will be delivered in, taking into account the distance and weather conditions for delivery. If they cannot be delivered to you without melting please do not order them.

Allergies...

As is stated on the footer of every page, Wholefood Hounds products are produced in a kitchen that has nuts, dairy, eggs, flours and other allergens.  If you or your dog suffer from severe allergy then I'm afraid Wholefood Hounds is unable to guarantee products as being 'free from' anything. For milder allergies/intolerances it is your responsibility to check the suitability of a product you are ordering and make any information relating to Wholefood Hounds being able to safely make and deliver products to you known BEFORE placing an order (please bare in mind we may substitute ingredients on occasion without notice due to availability etc so if this could cause a problem for you or your dog you must let us know).

In summary, Wholefood Hounds does everything reasonably possible to produce healthy, quality products that your dog will enjoy and deliver them to our customers in a timely fashion. Should anything beyond our control occur we will communicate this as far as possible as soon as possible.  However, we are not responsible for determining the suitability of our products for your dog or for any adverse reactions or dietary deficiencies, nor are we responsible for our products after delivery.  Please use your own judgement and/or consult your vet.

Copyright...

All rights reserved by Wholefood Hounds ABN 54 629 127 921

All recipes, text and photos are the property, work and ideas of Wholefood Hounds (unless otherwise stated/credited as an external source). If there is something you wish to use please seek permission.

WHOLEFOOD HOUNDS PRODUCTS ARE NOT SUITABLE FOR HUMAN CONSUMPTION AND ARE SOLD ON THE CONDITION THEY ARE PET FOOD ONLY